Return & Refund

We offer a 14-day return policy from the date you receive your item. To be eligible for a return, your item must be in its original condition, unused, unworn, with tags attached, and in its original packaging. Proof of purchase, such as the receipt, is also required.

To initiate a return, please contact us at support@camoelite.com. Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that items returned without prior authorization will not be accepted.

For any inquiries or concerns regarding your return, feel free to reach out to us at support@camoelite.com.

Damages and Issues

Upon receiving your order, we ask that you inspect it immediately. If you discover any defects, damages, or if you have received the incorrect item, please contact us promptly. We will assess the issue and take appropriate action to rectify it.

Exceptions / Non-Returnable Items

Certain items are non-returnable, including perishable goods, custom-made products, personalized items, and personal care goods. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges

For an expedited process, we recommend returning the item you wish to exchange. Once your return is approved, you can proceed to make a separate purchase for the desired item.

Refunds

Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the approval of your return and you have not received your refund, please contact us at support@camoelite.com for further assistance.

Refunds for Customer Dissatisfaction

If customers are unhappy with their order, they are entitled to a refund, provided they contact us directly and initiate a return. It is essential for customers to attempt to resolve any disputes directly with us before filing a dispute, as per the Fair Credit Billing Act of 1974. Failure to contact us directly before filing a dispute may be considered a violation of the Fair Credit Billing Act.

FAQs (Frequently Asked Questions)

1. What is the timeframe for initiating a return?
Our return policy allows for returns to be requested within 14 days of receiving your item.

2. How do I know if my item is eligible for a return?
To qualify for a return, your item must be in its original condition, unused, unworn, with tags attached, and in its original packaging. Proof of purchase, such as the receipt, is also required.

3. How can I start the return process?
To initiate a return, please contact us at support@camoelite.com. We will guide you through the process and provide you with a return shipping label along with detailed instructions.

4. What happens if I return an item without prior authorization?
Items returned without prior authorization will not be accepted. Please ensure to contact us before returning any items.

5. Can I return an item if it is damaged or different from what I ordered?
Yes, we accept returns for items that are damaged or different from what was ordered. Please inspect your order upon receipt and contact us immediately if there are any issues.

6. Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom-made products, personalized items, and personal care goods. Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases.

7. Do you accept returns on sale items or gift cards?
No, we do not accept returns on sale items or gift cards.

8. How long does it take to receive a refund?
Once we have received and inspected your return, we will notify you regarding the approval status of your refund. If approved, the refund will be processed automatically to your original payment method. Please allow some time for your bank or credit card company to process and post the refund.